Feedback and enquiries

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Please note that all fields marked with a red star * are mandatory.
Incomplete or inaccurate information may impact our ability to address your feedback.
We will not accept any feedback that contain abusive, threatening or offensive language.

What's the feedback about? *Required field

What service is your feedback about? *Required field

What area of the service does this relate to? *Required field

What sub-area of the service does this relate to? *Required field

TransLink take incidents involving children and young people very seriously and for this reason, we request that any urgent matters relating to children and young people are reported via the TransLink Call Centre on 13 12 30 to ensure all relevant information is provided to assist in a timely investigation

Customers with specific needs can find information about interpreter and accessibility services.

Given the financial nature of go card & contactless payments, TransLink must adhere to strict security and privacy obligations.

For this reason, TransLink requires all go transaction enquiries to be made via the TransLink Contact Centre on 13 12 30, or for callers outside of the TransLink service area 07 3851 8700.

Customers with specific needs can find information about interpreter and accessibility services.

If you feel that you are in immediate danger please call emergencies: 000

If you have observed suspicious behaviour or criminal activity please call Policelink: 131 444 or Crime Stoppers: 1800 333 000 or National Security Hotline: 1800 123 400

Once you have reported your concerns to the appropriate authority we request that any matters relating to safety and security are reported via the TransLink Call Centre on 13 12 30 to ensure all relevant information is provided.

Customers with specific needs can find information about interpreter and accessibility services.

TransLink take reports of accidents and personal injury very seriously and for this reason, we request that any matters relating to these are reported via the TransLink Call Centre on 13 12 30 to ensure all relevant information is provided to assist in a timely investigation.

Customers with specific needs can find information about interpreter and accessibility services.

To best assist you in finding a service that suits your needs we suggest you try the journey planner.

Alternatively, you may phone our helpful customer service staff at the TransLink Contact Centre on 13 12 30 available 24 hours a day, seven days a week.

Customers with specific needs can find information about interpreter and accessibility services.

What public transport route/line?

Where did you board the service? *Required field

What was your destination? *Required field

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Thank you for providing your feedback. Please provide your contact details to receive a response from TransLink about your feedback or enquiry. The information has been sent to the appropriate TransLink team for formal consideration and will be used to monitor and improve services. TransLink abides by the Information Privacy Act 2009 (Qld) when managing personal information. Your personal information may be accessible by authorised officers and contractors of TransLink. TransLink will not disclose your personal information to any third party without your consent unless required by law.

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